Returns

Information

How do I return an item?

All sales are final when the birds are shipped. There are no returning the birds. We recommend adding insurance to your order and priority express has a $100 claim coverage without insurance. Immediate inspection is necessary to insure damage didn't occur during shipping and the birds are alive at delivery. If the bird dies during shipping you can file a claim thru USPS. and we can help with the process. We only have a live guarantee within the 1 shipping day timetable. If shipping takes longer than the 1 day we don't guarantee live delivery and will have to file a claim with USPS if a bird dies on delivery. We recommend delta airlines and/or speedee delivery where available.

Basils Ducks LLC
4751 Coolidge Ave
Plover, WI 54467
[email protected]

It all started with a great idea and a little hard work. Today we're proud to provide quality products direct to your doorstep through an experience you'll enjoy. And most of all, we hope you'll enjoy the products as much as we do. Call or email us today to let us know what you think. We'd love to hear from you!